Warranty

Ally & Joe constantly strive to deliver amazing, high quality products. And we stand behind them once they leave our doors.

We are proud to offer a lifetime warranty on everything we make. If there’s something wrong with anything you buy from us, we will do everything we can to make it right.

All that we ask is that you register your product with us by completing the form below.

 

In the unlikely event that you need to make a claim, this is what you will need to do:

Step 1

Write to us at support@allyandjoe.com with the following information:

  1. Your full name
  2. Your shipping address
  3. An explanation of the issue
  4. A photo of the issue

Step 2

We’ll get back to you as soon as possible.  We may need additional information or want to see the product (if that’s the case, we’ll send you a prepaid shipping label).  There’s also a good chance you’ll receive a message saying your replacement part is already on its way.

Here's the Fine Print…

LIFETIME WARRANTY Ally & Joe

Ally & Joe stands behind its products. Our products are warranted to the original owner against defects in materials and workmanship, for the lifetime of the product. We guarantee that all goods of Ally & Joe will function as represented, and we will, if the facts are reported to us, repair or replace a naturally damaged product without charge and free of transportation to the purchaser.

Ally & Joe may request that you return the product at issue, and if so, we will provide a prepaid shipping mailer. Ally & Joe cannot be liable for lost in-bound packages. California State law requires that products accepted for evaluation be clean and clear of all liquids or substances. If Ally & Joe, in its discretion, determines from the written correspondence and/or from the actual returned product that the product failed to conform to the warranty, then it will either repair or replace the product at Ally & Joe’s option. If a warranted product is no longer sold by Ally & Joe, we may replace it with the closest, similar product of equal or lesser value.

This warranty does not cover damage caused by accident, improper care, improper use, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.

The lifetime warranty sets forth specific legal rights. The consumer may have other rights as a result of variations in state or federal law. This warranty supersedes all prior warranty statements for Ally & Joe products. Inquiries concerning this warranty should be directed via email to support@allyandjoe.com.